Frequently Asked Questions
Everything you need to know about your Allfenix experience.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and arrive within 3-7 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all full-priced items. Products must be unworn, unwashed, and have all original tags attached to be eligible for a refund or store credit.
How do I care for my activewear and apparel?
To maintain the longevity of your garments, we recommend a cold machine wash on a gentle cycle with similar colors. Avoid bleach, tumble drying, or ironing directly on prints.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or staying true to size for a compression fit.